Once your return is received and inspected, we’ll notify you of approval.

If approved, BLACKHYPE initiates the refund within 24 hours. Your bank/payment provider may take additional time to post the refund.

If you want a size exchange, contact support. If the requested item is unavailable, we can offer an alternative or process a refund.

Personalized items (e.g., name/number) can be returned only if:

• there is a manufacturing defect, or
• the personalization differs from the confirmed order details.

Changes/cancellations for personalized orders: allowed within 2 business days after purchase, provided the order has not been dispatched.

Email support@blackhypeworld.com with your order number and clear photos of the issue.

If approved, you can choose:

• Replacement: dispatched in 3–5 business days + standard delivery time.
• Refund: initiated within 24 hours after approval.

• Cancel: allowed as long as the order has not been dispatched.
• Change address: allowed as long as the order has not been dispatched.
• Personalized orders: changes/cancellations allowed within 2 business days (before dispatch).