Help & FAQs

Add the shirts you want to your cart. With 2 shirts, a third one is free; with 3 shirts, two more are free. The discount is applied automatically at checkout, you don't need a code.

• You can mix clubs, national teams, seasons and sizes.
• The cheapest shirts in the cart are the free ones.
• The offer is shown in the cart before you pay, so you always see the final price.

Yes. On the product page choose Customize, type the name and number and we print it before dispatch. Personalisation is a paid option (the extra is shown next to the option) and adds 1 to 2 business days to processing.

Personalised shirts are made for you, so they can only be returned if there is a manufacturing defect or the print differs from what you confirmed.

Yes. Patches are sold separately and offered on the product page of each shirt.

Yes, as long as the order has not been dispatched. E-mail support@blackhypeworld.com with your order number and what you'd like to change (size, address, item) or cancel.

Personalised orders can be changed or cancelled within 2 business days of purchase, before printing starts.

We tell you first and you choose: another shirt, store credit or a full refund of that item. We never substitute an item without asking you.

• Check your spam or junk folder and search for support@blackhypeworld.com.
• If you paid with PayPal, Klarna or Shop Pay, the receipt is also inside that app.
• Still nothing? Write to us with the name and e-mail used at checkout and the approximate time of purchase.

A box with a surprise selection of shirts at a lower price per shirt. You choose the size; we pick the shirts. Mystery Boxes can't be exchanged for specific shirts, but the return and refund rules for defects still apply. See the Mystery Boxes collection.

Processing: 3 to 5 business days after payment (plus 1 to 2 business days for personalised shirts). Then the parcel is dispatched and you receive a tracking number by e-mail.

These are estimates. Customs checks, peak periods (new kit launches, Black Friday, Christmas) and carrier delays can add a few days. Tracking can take 24 to 48 hours to show the first scan after dispatch.

Standard shipping is free to most destinations, including the UK, Germany, France, Italy, Spain, Portugal, the Netherlands, Belgium, Ireland, the Nordics, Switzerland, the US, Canada, Mexico, Argentina, Brazil, Japan and Turkey.

A small fee applies to a few destinations (for example Austria, Finland, Poland, Romania, Iceland, Malta, Estonia, Slovenia, Serbia, Albania, Bosnia and Herzegovina and the Faroe Islands). An express option is also offered where available.

The exact cost and the available methods are always shown at checkout before you pay.

• Europe: all EU countries, the UK, Switzerland, Norway, Iceland and the Balkans.
• Americas: United States, Canada, Mexico, Argentina and Brazil.
• Asia and the Gulf: Japan, Turkey, Saudi Arabia, Qatar and the United Arab Emirates.
• Oceania: Australia and New Zealand.

If your country doesn't appear at checkout, we don't ship there yet. We don't ship to Africa or Russia.

Every order ships with a real carrier tracking number. You get a confirmation e-mail when you order and a dispatch e-mail with the tracking number when the parcel leaves. Paste it on our Track your order page or on the carrier's website.

Tracking may take 24 to 48 hours to update after dispatch and can pause for a few days while the parcel is in transit between countries or in customs. That's normal.

We ship by international air with partners such as DHL Express, FedEx, CTT Express and Huaya Express. The carrier depends on the destination and the fastest route available; the final leg is usually handled by your national postal service or a local courier.

No. Our parcels are sent without extra charges to you. If a carrier ever asks you to pay customs duties, contact us with your order number and a screenshot of the request and BlackHype covers it.

Brazil is the exception: orders to Brazil are subject to Brazilian import tax and ICMS set by law, charged by customs and not included in the price.

• Address changes are possible before dispatch. Write to us as soon as you notice.
• If you're not home, the carrier usually tries up to two more times or holds the parcel at the nearest agency for about 7 days.
• If the parcel comes back to us, you choose: free reshipment or a full refund.

If the estimated delivery window has passed and tracking shows no movement, write to us. We open a claim with the carrier and, if the parcel is lost, you choose between a full refund to the original payment method or credit for a new order.

You can request a return within 30 days of the delivery date. If you live in the European Union you also have the legal 14-day right of withdrawal, no reason needed, on top of the 30-day window.

The only exception is a shirt printed with a name or number, which is made to your specification.

E-mail support@blackhypeworld.com with your order number, the e-mail used at checkout and the items you want to return or exchange. We reply with the authorisation and the return instructions.

Please don't send anything back before we authorise it. Authorised returns go to our facility in Germany; the address is in the instructions we send you.

We do, for every eligible return. Depending on your country we send a prepaid label or tell you which method to use and refund the cost. You'll never be asked to pay to send an item back to us.

• Unworn and unwashed, in resellable condition.
• Original tags attached and original packaging included.
• Packed securely so it doesn't get damaged on the way back.

Once the return is received and checked, we approve it and initiate the refund within 24 hours, to the original payment method. Your bank or payment provider may take a few more days to show it. If you'd like proof, ask us and we send you the refund reference.

Yes, when the size is in stock. Tell us which size you need and we organise the exchange. If it's not available, we offer an alternative or a refund. Check the size guide before ordering: our Fan and Women's shirts fit small and the Player version fits even tighter.

Send us your order number and clear photos of the issue. Once approved you choose a replacement (dispatched in 3 to 5 business days plus the standard delivery time) or a refund, initiated within 24 hours. You don't need to send the item back first.

Larger orders may be split into more than one parcel. If a second parcel doesn't arrive within a few days of the first, write to us with your order number and we ship the missing item or refund it, whichever you prefer.

VisaMastercardAmexPayPalKlarnaApple PayGoogle PayShop Pay

Credit and debit cards, PayPal, Klarna (pay in 3 where available), Apple Pay, Google Pay and Shop Pay. Availability depends on your country, currency and device; the options are shown at checkout.

That is our secure checkout domain, part of blackhypeworld.com. Your cart is transferred as it is and your payment is processed by Shopify's certified payment system. Always make sure the address ends in blackhypeworld.com.

At checkout, when you place the order. You receive the order confirmation by e-mail right after. If your bank shows the amount as "pending", it updates automatically within a short time.

Choose Klarna at checkout and your total is split into 3 instalments, managed by Klarna. Klarna may run an eligibility check. If Klarna isn't shown, it isn't available for your country, currency or order total.

• Bank limits, insufficient funds or a security block on international payments.
• Billing address or card details that don't match.
• A browser or device issue at checkout.

Try another method (PayPal usually goes through when a card is blocked), check your details or contact your bank. If it keeps failing, write to us.

Yes. Payments are processed by certified providers over an encrypted connection; we never see or store your full card details. PayPal and Klarna also add their own buyer protection on top of our return policy.

Our shirts follow a slim European cut. As a rule:

• Fan and Women's version: order 1 size larger than usual.
• Player version: very tight athletic fit, order 1 or even 2 sizes larger.
• Kids: sizes go by age and height, from 3-4 to 12-13 years.

The safest way: lay a shirt that fits you well flat, measure chest (armpit to armpit) and length (collar to hem) and compare with the size guide.

Fan: regular fit, made for everyday wear. Player: the on-pitch cut, slimmer, lighter and tighter. Both are shown on the product page; pick the version before the size.

Yes. The photos on our website show the shirts we ship: fabric, stitching, crest and sponsor. If what you receive doesn't match the photos, you have 30 days to return it free of charge.

• Turn it inside out and wash cold (30 °C) with similar colours.
• Don't tumble dry, don't bleach, don't iron over the crest, sponsor or name and number.
• Let it dry flat or on a hanger, away from direct heat.

Current-season shirts are restocked regularly. Vintage and special editions are limited and may not come back. If a size is sold out, write to us and we tell you whether and when it returns.

Yes, for iPhone and Android. Browse the full catalogue, get notified about new kits and offers and check out faster.

No. You can check out as a guest with just your e-mail. Your order confirmation and tracking are sent to that e-mail, and you can follow the parcel on the Track your order page at any time.

Store credit is attached to your customer account. Log in at checkout.blackhypeworld.com/account with the same e-mail you used for the original order and the credit is applied at checkout. Credit has no expiry date. If you don't see it, write to us and we check it for you.

Customer reviews are on our reviews page. After your order is delivered you receive an invitation by e-mail; honest reviews, good or bad, help us and other fans.

BlackHype is run by BLACKHYPE LLC, a company registered in the State of Florida, United States, with a returns facility in Kassel, Germany, and a human support team. Company details are in our legal notice.

Current-season and vintage football shirts from clubs and national teams, in Fan, Player, Women's and Kids versions, plus training wear, jackets, shorts, accessories and Mystery Boxes. New kits are added as soon as they launch.

• Every order ships with a real carrier tracking number.
• 30-day returns with the return shipping on us, and the EU right of withdrawal.
• Payments through Shopify's certified checkout, with PayPal and Klarna buyer protection.
• A human support team that replies within 24 hours on business days, and a clear process if a parcel ever goes missing.

Yes. If you create football content or run a fan community, see our partnership page or write to us.