What happened

Your order did not arrive. We are fixing that

A failure at the partner factory we work with meant that a number of orders left our hands and never reached their destination. Yours was one of them. We are not going to leave it that way, and you do not have to chase us for it.

1

You get your money back

We refund the full amount you paid for the order that did not arrive, back to the same payment method you used.

2

Or credit for a new order

If you prefer, instead of the refund we add the full amount of the order as credit to your account, to place a new order with us. You choose when we contact you.

100%

How it works

  1. You accept the terms below and leave your email and phone number.
  2. Our support team contacts you within 2 business days to confirm the order and where the refund should go.
  3. The refund is issued, or the credit is added to your account at checkout.blackhypeworld.com/account if that is what you chose.

Terms of support and compensation

  • The refund covers the full amount paid for the order that did not arrive, returned to the original payment method. Shipping included.
  • The credit is an alternative to the refund, not an extra: it is the full amount paid for the order that did not arrive, added to your customer account at checkout.blackhypeworld.com and usable on any order.
  • The credit has no expiry date, is not transferable and has no cash value.
  • Nothing here is conditioned on you writing, changing, or removing any review, anywhere, and we will never ask you to.
  • None of this replaces or limits your legal rights. Your right to a refund, a return, or a warranty claim stays exactly as it is.
  • We use your email and phone number only to contact you about this case. Nothing else, and we do not share them.

See our privacy policy